Ratings & Reviews

Overall Rating

(66 reviews)
83.3% of customers recommend this property

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Resident Reviews

submitted by Nayda S. - |Recommended: YesMe gusta mucho esta propiedad es muy tranquila y muy espaciosa — excelent
response from property -Thank you for the 5 star rating! We greatly appreciate your feedback!
submitted by Leticia R. - |Recommended: YesIt can get better — yes
response from property -Thank you for the 4 star rating! We greatly appreciate your feedback!
submitted by Christy P. - |Recommended: YesLove living here Very quite and well kept. — Other than the parking issues I would highly recommend someone to live here. Great property.
response from property -Thank you for the 5 star review! We are happy you are enjoying your home. We will continue to work to keep the property great.
submitted by Stephanie A. - |Recommended: YesVery Quite and friendly — Quite, comfortable, and pet friendly.
response from property -Thank you for the nice review Stephanie. We love our pets as much as our neighbors and residents. Please let us know if you ever need anything.
submitted by Kevin H. - |Recommended: YesGreat — Nice and quiet
response from property -Thank you for your 5 star review. We are happy you are enjoying the serenity of the property. Please stop in the office anytime to say hello.
submitted by Jasmine R. - |Recommended: YesLove my apartment home — It’s a great place to live very quiet
response from property -Thank you for the kind words. So many comment on the beauty and quietness. We are glad you appreciate that and hope you continue to enjoy it.
submitted by Bobbie H. - |Recommended: YesAll in all a great place — Would like to say this is a great community to live and plan to stay here however I did rate the office low due to something they did that I feel is inexcusable. We had a hurricane that was due to hit us a few day before our rent was due and the office thought that it was ok to send us several reminders a day to let us know that even though a hurricane was due to come our way rent was still due by the 3rd. If a major storm is coming our way and I am low on supplies, I will be getting supplies and rent will take a back seat. You should not ever make someone choose between supplies for a serious storm and rent, that wrong. The storm thankfully turned and didn't hit us however the stress over getting supplies and paying rent at the same time was ridiculous and should not have happened. Other than that, this place is great with the exception for the parking. To congested from neighbors having more cars than what they are allowed to have or unauthorized guest that stay beyond the 2 or 3 days that is appropriate. What is the point in parking stickers if they are not enforced
response from property -Thank you for taking so much time to express your thoughts. We appreciate your concerns. We are sorry that any communications caused a concern and we are always here with an open door to discuss any concerns. Please also report any vehicles you feel may be in violation. Thank you again.
submitted by Latoya A. - |Recommended: YesComfortable and serene — Reliable, clean, and affordable, but showers, medicine cabinets, dishwasher and faucets need updating. Also, the landscaping in backyard needs new sod and the residents need to be encouraged to respect the pool area trash pick up, putting furniture back where it belongs .
response from property -Thank you for your feedback. We strive for perfection and will use feedback as a resource.
submitted by Carmen W. - |Recommended: YesLocation, Location, Location — Love single level apartments. Landscaping needs work alot . Parking issue at times but getting better.
response from property -Good Afternoon Carmen, Thank you for the stellar review. We are glad you are happy to call the Canopy Apartment Villas home and we hope you will do so for years to come. If there is ever anything we can do please do not hesitate to call us or visit us in the office.
submitted by Dimara G. - |Recommended: NoNo emergency response during the night whatsoever — I called several times the emergency number and left messages because my ac was not working since 8 o'clock at night, i gave it some time the temperature in my apartment got up to 87 degrees and i have a child who just got surgery that cannot be sweating, it is so uncomfortable to sleep with this heat we couldn't get sleep all night, why have a 24 hour “emergency number” if they cant even return the call back to address the issue, i am so disappointed we pay so much money here and its not even worth it.
response from property -Dimara, Thank you for taking my call this morning to go over your concerns. We greatly appreciate the opportunity to correct the issue. It is our mission to provide the best customer service each and every day. Thank you again for your loyalty to The Canopy Apartment Villas!
submitted by Thaina V. - |Recommended: YesOffice staff not professional — It’s alright I guess
response from property -Thank you Thaina for speaking with me today about your feedback! I am happy to hear that all your previous requests have been met and will submit your new order today for completion as soon as possible. If there is anything else we can assist with please let us know. Thank you!
submitted by Catherine M. - |Recommended: YesWelcome Home — This is the most welcoming community Have dogs You'll see meet 10 others when you walk yours. Also, play in one of the two dog parks any time Have kids We've got two pools and a play area. Like to sit and be still Your patio, front porch, or the lake are wonderful places to be still. You won't even need to stress when something breaks - the maintenance staff is on top of any requests in a very timely manner AND with great skill. This is truly home.
response from property -Thank you Catherine for your wonderful review! We are so happy to hear that you love our community and amenities just as much as we do! Please let us know if there is anything else we can do for you! Thanks again for your feedback!
submitted by Yasiria C. - |Recommended: NoPretty place but not safe — When I first moved, I was told every person who lives here needs a parking sticker and anybody who doesn’t will only have up to 24 hours of parking - well, nobody is forcing this “policy”. Also was told the pool will be strictly for neighborhood but truthfully anybody goes in. What do we need the key for if you can get in without one my car got broken into a couple of weeks ago. Security sucks. Not sure if my trash bag in the bench outside is to be removed every time they pick up trash but if it is meant to be changed then nobody has done so and it smells horrific and I’m sure the people who pick up the trash has seen it and smelled it yet has not done anything about it.
response from property -Yasiria, The Canopy Apartment Villas staff strive each day to fulfill the expectations of our residents and are sorry to hear your experience is less than great. Our new management team hopes to continue to make great improvements to your community as we've already started to implement new policies and complete upgrades to the community. We would love the opportunity to correct your listed concerns. Please contact the office at your earliest convenience so that we may address these issues. Thank you for your time!
submitted by Anjelica D. - |Recommended: YesNice — Nice apartments and staff.
response from property -Thank you Anjelica for your wonderful rating! We are so happy to hear that you love your apartment and that our staff has met your expectations! We strive to offer the best customer service to each and everyone of our residents! Thank you again for your time!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of The Canopy Apartment Villas, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by The Canopy Apartment Villas, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose